Laki.ai PRO Terms of Use

1.General

1. 1.1.
   These terms of use (the Terms) apply to the use of the Laki.ai PRO service (the Service) provided by Helsinki AI Labs Oy (Business ID: 3296587-8) (the Service Provider). In these Terms:

1. a)
   the customer of the Service is referred to as the Customer;
2. b)
   an order for the Service placed by the Customer or a separate agreement is referred to as the Agreement;
3. c)
   a user of the Service is referred to as a User; and
4. d)
   the right to use the Service granted to a User under the Agreement is referred to as the Right of Use.

1. 1.2.
   Acceptance of these Terms is a prerequisite for using the Service. In addition to these Terms, use of the Laki.ai website and the services available on it is subject to the Laki.ai General Terms of Use, available at: https://laki.ai/terms.

2.Description of the Service

1. 2.1.
   The Service is an AI-assisted legal research aid (used through a third-party AI assistant, such as OpenAI’s ChatGPT or Anthropic’s Claude) that uses legal materials and materials from public authorities in its responses. A more detailed description of the materials used in the Service is available on the Data Coverage page (in Finnish). The Service Provider may add, change, or remove the data sources used in the Service at its discretion. The Service also includes content and technical solutions protected by intellectual property rights belonging to the Service Provider and/or third parties. The Service is intended as an aid for the Customer’s and User’s personal and/or ordinary professional use.
2. 2.2.
   The Service is used through an AI assistant provided by a third party (such as OpenAI’s ChatGPT or Anthropic’s Claude) by connecting the Service to such an AI assistant, and the Service cannot be used independently without a third-party AI assistant. The third-party AI assistant is not part of the Service but is provided by an independent third party under its own terms of use and pricing. The Service Provider is not responsible for the availability, operation, security, pricing, terms of use, or content of the third-party AI assistant, or for changes to any of them, nor if the third party changes its service or restricts or discontinues access to its service or the connection of the Service to it, which may prevent or affect use of the Service. The User is responsible for complying with the terms of use of the third-party AI assistant.
3. 2.3.
   Information presented in the Service does not constitute legal advice or an official legal source, and the Service does not replace human legal assessment. Although the Service’s information content is continuously updated from original sources, the Service Provider cannot guarantee that the information contained in the Service is correct, up to date, and comprehensive in all respects. The User is responsible for applying the information and must, where necessary, verify it against the original sources and consult a professional. The User must also bear in mind that AI-based services always carry a risk of errors and so-called hallucinations.
4. 2.4.
   More detailed information about the materials, sources, and source-specific terms of use used in the Service is available on the Data Coverage page (in Finnish).

3.Right of Use

1. 3.1.
   The Right of Use to the Service is based on the Agreement between the Customer and the Service Provider, which sets out the prices for the Service and other terms relating to its use. If the Customer is a private individual, the Customer is also considered a User for the purposes of these Terms. If the Customer is a company, the Customer must designate its User or Users when ordering the Service, and the Customer is then also responsible for ensuring that the Users act in accordance with these Terms. The Customer’s responsibility for the Users’ actions does not remove the Users’ personal responsibility.
2. 3.2.
   Use of the Service also requires the User to have a valid personal right of use or subscription to a third-party AI assistant referred to in section 2 (Description of the Service) above, and for that right of use or subscription to permit the Service to be connected to that AI assistant (for example, a subscription supporting custom integrations, such as Claude Pro, Max, Team, or Enterprise). The User obtains and maintains such third-party service at their own expense, and its fees are separate from the fees charged for the Service. The Service Provider does not supply the third-party AI assistant and is not responsible for obtaining it or for its availability. If the User does not have such a valid right of use or subscription, the Service cannot be used.
3. 3.3.
   If a third party restricts or discontinues access to its AI assistant or prevents the Service from being connected to it, or if the User does not have or no longer has the valid right of use or subscription to a third-party AI assistant referred to above, any resulting inability to use the Service is not considered a defect in the Service or a breach of contract by the Service Provider and does not entitle the Customer to a refund or reduction of the fees charged for the Service. In such a case, the Customer has the right to terminate the subscription in accordance with section 13. This section does not limit the rights of a Customer who is a consumer under mandatory consumer protection law and does not apply to an inability to use the Service to the extent that it results from the Service Provider’s own performance.
4. 3.4.
   The Service may only be used in accordance with these Terms, the Agreement, and applicable laws and regulations. The User must be at least 18 years old. The Service Provider has the right to suspend or terminate the User’s access to the Service for justified reasons, for example if the User breaches these Terms, the Agreement, or applicable regulation.
5. 3.5.
   The Service must not be used:

1. a)
   For any purpose other than as an aid for the Customer’s or User’s own personal or ordinary professional use, such as research and document preparation in connection with a client assignment at a law firm. However, the Service must not as such be used as part of a separate service or product offered by the Customer or a third party, resold, or otherwise exploited commercially without the Service Provider’s prior written consent.
2. b)
   To develop, train, test, or improve products, services, software, databases, AI systems, machine-learning models, or other similar solutions that compete with the Service.
3. c)
   To index, download, copy, collect, or otherwise exploit the Service or information contained or produced by it in a manner not expressly permitted by the Agreement or these Terms.
4. d)
   In a manner that jeopardises, disrupts, overloads, or damages the operation, security, availability, or maintenance of the Service.
5. e)
   In a manner that infringes or may infringe the rights, including but not limited to intellectual property rights, or the reputation of the Service Provider or third parties.
6. f)
   By automated or non-human means, such as a bot, script, crawler, scraper, automated query tool, or other similar technical solution, unless the Service Provider has given its prior written consent. Documented use of interfaces documented by the Service Provider, such as the MCP interface, including use with a personal access key, is not prohibited automation for the purposes of this provision.

1. 3.6.
   The User is responsible for their own device environment. If the User inputs information into the Service, the User is responsible for having the right to input that information and for ensuring that doing so does not infringe the rights of a third party.

4.User Account

1. 4.1.
   Use of the Service requires the creation of a personal user account (the User Account). Creating a User Account requires the provision of information about the User, such as their name and email address, or another authentication method approved by the Service Provider (e.g. a Google account). The Service Provider is not responsible for the operation, security, or terms of use of authentication methods provided by third parties.
2. 4.2.
   The User undertakes to: i) keep the User Account and the credentials used to log in to the Service confidential and secure; ii) not share or transfer the User Account or other credentials or allow others to use them; iii) notify the Service Provider if the information provided when the User Account was created changes; and iv) notify the Service Provider immediately if the User Account or other credentials used for the Service are lost, stolen, or otherwise compromised.
3. 4.3.
   The User is responsible for use of the Service through their User Account or another authentication method they use to log in (except for misuse resulting from a security incident for which the Service Provider is responsible) until the User has notified the Service Provider by email or otherwise in writing that the credentials have been lost or come into the possession of a third party. The User must also promptly take appropriate and reasonable steps to limit unauthorised use and misuse of the Service (including changing their password).

5.Intellectual Property Rights

1. 5.1.
   The content, technical implementation, structure, appearance, and functionality of the Service are protected by the proprietary and intellectual property rights of the Service Provider and/or third parties. All intellectual property rights in the Service and its content, including but not limited to copyrights, trademark rights, and patents, belong to the Service Provider or third parties. The Service Provider grants the User a non-exclusive, limited, revocable right to use the Service and the information in it in accordance with the Agreement and these Terms for as long as the Customer has a valid Agreement with the Service Provider. The User has no right to use, store, copy, disclose, transmit, retransmit, or modify the Service or information presented by it except as expressly permitted by the Agreement or these Terms. This also includes a prohibition on using software or other aids to make copies of the Service, any part of it, or information presented by it.
2. 5.2.
   Responses produced by the Service may be used, stored, and copied in accordance with good practice for the purposes permitted under these Terms.
3. 5.3.
   The User must not, and must not permit a third party to, reverse engineer, decompile, disassemble, or otherwise attempt to discover the technical solutions, structure, underlying ideas, algorithms, software, or source code of the Service. Nor may the User convert or attempt to convert the Service or any part of it into human-readable form, analyse the Service for comparison, replication, or competitive analysis, circumvent technical protection or access-control mechanisms, or remove or alter proprietary notices contained in the Service. The above restrictions apply only to the extent permitted by mandatory law and do not limit the User’s rights under mandatory law.

6.Data Protection

1. 6.1.
   The Service is intended for researching legal questions. The User may provide the third-party AI assistant and the Service with client, trade, and professional secrets, other confidential information, and personal data necessary for the research task, including special categories of personal data under Article 9 of the GDPR and personal data relating to criminal convictions and offences under Article 10 of the GDPR. Such information may also be included in a tool call independently generated by the AI model. This is subject to there being an appropriate legal basis for processing the personal data, an additional condition under Article 9 or Article 10 of the GDPR for special categories of personal data and personal data relating to criminal convictions and offences, legally adequate consent, and the Customer or User having the right to provide the information for processing by their chosen third-party AI assistant, the Service Provider, and the subprocessors involved in the processing. The Customer and User are responsible for minimising the information to what is necessary for the research task, selecting the AI assistant version and settings, and the suitability of the entire processing chain for the information in question. Other regulated sensitive information may be processed only where strictly necessary for the legal task and where the processing is lawfully managed. The Customer and User are responsible for ensuring that neither material provided to the AI assistant nor a model tool call based on that material includes PCI-regulated payment-card data, protected health information (PHI), government-issued personal identifiers, authentication credentials, or other secrets, or information that the Customer or User has no right to provide for processing by the processing chain, namely their chosen third-party AI assistant, the Service Provider, and the subprocessors involved in the processing. Special categories of personal data and personal data relating to criminal convictions and offences may be provided only to the extent that they do not fall within the categories prohibited above; the Customer and User must remove personal identity codes, health information, and other prohibited data from the material before providing it. For information included in a model tool call on the basis of other context in the third-party AI assistant, the Customer and User are responsible within the scope of their obligations concerning the selection, version, settings, and access rights of the AI assistant. These limitations do not apply to administrative information required in the designated account, team, invitation, billing, agreement, and contact fields of the Service, such as names, work email addresses, organisation information, roles, and billing contact details. The Service Provider uses appropriate technical and organisational measures to protect the Service and the information processed in it. The Service Provider is not responsible for security risks or damage relating to information transmitted to the Service contrary to the Agreement and/or these Terms, or for the loss of information transmitted to the Service.
2. 6.2.
   The Service Provider processes information transmitted to the Service only for the agreed purpose of providing the Service and retains it only for as long as required for the purpose of the processing. The Service Provider does not use information transmitted to the Service or outputs produced by the Service to develop the Service or its underlying AI system or to train AI models. The Service Provider has no right to inspect information transmitted to the Service by the User except in the following cases: support requested by the User, a development project expressly agreed with the User, investigation of a serious suspicion of misuse or a security concern, a statutory obligation, and a binding request from a public authority (each an Authorised Ground); even then, access is limited to what is necessary for the relevant Authorised Ground. However, the Service Provider is entitled to use non-identifying usage data concerning use of the Service (e.g. the average question and response length in tokens) to develop the Service. For the purposes of this section 6.2, model tool calls transmitted to the Service and outputs produced by the Service are treated in the same way as information transmitted to the Service by the User. The Service Provider does not apply the content licence in the Laki.ai General Terms of Use personally accepted by the User to information transmitted to the Service or to outputs produced by the Service.
3. 6.3.
   The Service Provider collects and processes personal data concerning Customers and/or Users in connection with the Service. More detailed information on the processing of personal data is available in the Laki.ai Privacy Policy (available at: laki.ai/privacy). The Laki.ai Data Processing Addendum (DPA) is incorporated by reference into the Agreement and applies to the extent that the Service Provider processes personal data on behalf of the Customer. The DPA and list of subprocessors currently in force are available at laki.ai/data-processing.
4. 6.4.
   As stated above in section 2 (Description of the Service), the Service is used through a third-party AI assistant. Material intentionally provided by the User to the AI assistant or the Service is User material. Based on that material and other available context, the AI model may independently generate a tool call to be transmitted to the Service. The model tool call is not material intentionally provided by the User to the Service. The third party providing the AI assistant independently processes User material, context, model tool calls, and content returned by the Service under its own terms of use and privacy practices, both before and after information is transmitted to the Service. The other provisions of this section 6, including the commitments above concerning the Service Provider not using information transmitted to the Service to develop the AI system and having no right to inspect it, apply to information only to the extent that it is processed in the Service and do not apply to processing in the third-party AI assistant. The Service Provider has no obligation to detect, classify, filter, or remove the content of a model tool call or to prevent its transmission and, subject to the limitations set out in section 9, is not responsible for the third-party AI assistant’s content choices or processing. The Customer and User must review the third-party AI assistant’s terms of use, privacy practices, service version, and settings and ensure their right to transmit information to the entire processing chain. The conditions and limitations in section 6.1 apply to both User material and the model tool call.

7.Reporting Prohibited Content

1. 7.1.
   If the User identifies content in the Service that the User considers illegal or contrary to the Agreement and/or these Terms, the User may report it to the Service Provider. The User must identify the content in question with sufficient precision. We recommend including at least the following information in the report: i) the grounds on which the User considers the content illegal or contrary to the Agreement and/or these Terms; ii) the URL of the content (and, where necessary, additional information to identify the content); iii) the User’s name and email address; and iv) the User’s declaration that they are acting in good faith in making the report and that the report is truthful.

8.Rights and Liability of the Service Provider

1. 8.1.
   The Service Provider reserves the right, at its discretion, to change or remove the content, structure, parts, features, functionality, or availability of the Service. The Service Provider may also, at its option, suspend or discontinue the provision and maintenance of the Service in its entirety. The Service Provider must give advance notice of material changes relating to the Service and allow Customers a reasonable time to respond to the changes. The Service Provider does not guarantee uninterrupted or error-free operation of the Service.
2. 8.2.
   Unless otherwise required by mandatory law, the Service is provided as is, and the Service Provider gives no warranties in relation to the Service or its content. The Service Provider is not responsible for the correctness, accuracy, timeliness, or fitness for a particular purpose of information presented in the Service. The Service may contain links to external third-party websites. The Service Provider is not responsible for the content, security, or terms of use of those websites. The User uses the links at their own risk.
3. 8.3.
   The Service Provider has the right, for justified reasons, to prevent the User from accessing the Service (including by closing the User Account), for example where the User uses the Service contrary to the Agreement or these Terms.
4. 8.4.
   The Service Provider has the right to transfer the Agreement, these Terms, the Service and its maintenance, and the rights, obligations, agreements, information, and materials relating to the Service to a third party.

9.Limitations of Liability

1. 9.1.
   Unless otherwise required by mandatory law, the Service Provider is not liable for any consequential or indirect damage, costs, or losses arising from the Service (or a defect in it), the Agreement or these Terms (or a breach of them), or otherwise relating to the content or use of the Service.
2. 9.2.
   Unless otherwise required by mandatory law, the Service Provider’s total liability in respect of the Agreement, these Terms, and/or the Service may under no circumstances exceed the lower of: i) the total amount paid by the Customer for the Service under the Agreement; or ii) EUR 10,000.
3. 9.3.
   The limitations of liability above do not apply to damage caused intentionally or through gross negligence by the Service Provider or to the extent that they would limit the rights of a Customer who is a consumer under mandatory consumer protection law. Information about consumer rights can be found, for example, at kkv.fi.

10.Governing Law and Dispute Resolution

1. 10.1.
   The contractual relationship between the Service Provider and the Customer, use of the Service, and these Terms are governed by the laws of Finland, excluding its choice-of-law rules and principles. For the avoidance of doubt, the United Nations Convention on Contracts for the International Sale of Goods (CISG) and other similar international laws, treaties, and conventions do not apply.
2. 10.2.
   If the Customer is not a consumer, any dispute, controversy, or claim arising out of or relating to the Service, the Agreement, and/or these Terms will be finally settled by arbitration in accordance with the Rules for Expedited Arbitration of the Finland Chamber of Commerce. The Arbitration Institute of the Finland Chamber of Commerce may, however, at the request of a party, determine that the Arbitration Rules of the Finland Chamber of Commerce will apply instead of the Rules for Expedited Arbitration if the Arbitration Institute considers this appropriate, taking into account the amount in dispute, the complexity of the case, and other relevant circumstances. The seat of arbitration is Helsinki, Finland. The language of the arbitration is Finnish. The Service Provider also has the right to bring proceedings before the ordinary courts in respect of undisputed receivables owed by the Customer.

11.Subscription, Billing, and Automatic Renewal

1. 11.1.
   The Service is offered as an ongoing monthly subscription. The subscription begins when the Service Provider grants the Customer or User the Right of Use to the Service and continues until terminated in accordance with section 13.
2. 11.2.
   The subscription billing period is one (1) month (the Billing Period), unless otherwise agreed in the Agreement. The price for each Billing Period is based on the price list and Agreement in force at the start of the Billing Period and includes the value added tax then in force.
3. 11.3.
   Billing takes place in advance before the start of each Billing Period. The Customer authorises the Service Provider and its payment intermediary to charge the fee for each Billing Period automatically to the payment method stored by the Customer. The Customer may withdraw their authorisation for recurring charges by terminating the subscription.
4. 11.4.
   The Customer must ensure that the stored payment method is valid. If the fee for a Billing Period cannot be charged, the Service Provider has the right to restrict or suspend the Right of Use until payment has been made.
5. 11.5.
   At the end of each Billing Period, the subscription automatically renews for a new Billing Period of the same length as the preceding Billing Period unless the Customer terminates the subscription in accordance with section 13. There is no minimum commitment period for the subscription. However, if the Customer is not a consumer, a minimum commitment period or notice period may be expressly agreed in the Agreement.
6. 11.6.
   Before a Customer who is a consumer places an order, the Customer will be informed clearly and in a durable medium of the total subscription price including taxes and the total cost of the ongoing contract for each Billing Period; the duration of the free trial under section 11.7 and the commencement of charges when it ends, if the subscription includes a trial; the automatic renewal of the subscription and the terms for its termination under section 13; the right of withdrawal and related payment obligation under section 14; and the fact that, in accordance with sections 2 and 3, use of the Service requires the User to have their own valid right of use or subscription supporting custom integrations to a third-party AI assistant (such as ChatGPT or Claude), which the User obtains at their own expense and which is not supplied by the Service Provider. Placing an order requires the Customer expressly to accept the associated obligation to pay.
7. 11.7.
   A first subscription may include a 30-day free trial if the Customer has not previously had a PRO or Enterprise subscription. Starting the trial requires a payment method to be stored, and the subscription automatically becomes subject to charge at the end of the trial unless the Customer terminates it before then. The availability and duration of the trial are displayed at checkout before the order is placed.

12.Price Changes

1. 12.1.
   The Service Provider has the right to change the prices of an ongoing subscription to the detriment of a Customer who is a consumer only on grounds specified in the Agreement, provided that the overall content of the Agreement does not change materially, or on the basis of a change in legislation or a decision by an authority, or for another special reason where circumstances have changed materially. Such specified grounds are: i) changes in the acquisition and production costs of language models, other third-party services used to provide the Service, and the Service’s technical infrastructure; ii) changes in the general level of costs; and iii) changes in taxes and other public charges. The Service Provider may rely on specified grounds only to the extent that those grounds have actually changed, and the amount of the price change must correspond to the change in the grounds, taking account of the proportion that those grounds represent of the total cost of providing the Service. Other contractual terms may be changed to the detriment of a Customer who is a consumer only on the grounds set out above or on the basis of a change in legislation or a decision by an authority. A change that materially alters the overall content of the Agreement may be made only on the basis of a change in legislation or a decision by an authority, or for another special reason where circumstances have changed materially.
2. 12.2.
   The Service Provider will notify the Customer in a durable medium of how and from what date the prices or other contractual terms will change, the grounds for the change, and the Customer’s right to terminate the subscription so that it ends before the change takes effect. If the grounds for the change are other than a change in legislation or a decision by an authority, for a Customer who is a consumer the change will take effect no earlier than the start of the next Billing Period that begins at least one month after the notice is sent, and the change will not apply to a Billing Period that has already been paid for.
3. 12.3.
   If the Customer terminates the subscription before the change takes effect, the amended prices or terms will not apply to the Customer at all; instead, the prices and terms preceding the change will apply to the subscription until it ends.
4. 12.4.
   This section 12 applies, notwithstanding section 16.3, to all changes in prices and other contractual terms to the detriment of a Customer who is a consumer. Section 16.3 applies only to changes to these Terms that are not to the detriment of a Customer who is a consumer.

13.Termination and Expiry of the Subscription

1. 13.1.
   The Customer may terminate an ongoing subscription at any time. Termination is effected through the subscription and payment information in the Service settings or by notifying the Service Provider in writing or by other demonstrable means. A notice of termination is sufficient for termination, and there is no separate notice period. However, if the Customer is not a consumer, a minimum commitment period or notice period may be agreed in the Agreement.
2. 13.2.
   Termination takes effect at the end of the Billing Period during which notice of termination was given, after which the subscription will no longer renew. The Customer’s Right of Use continues until the end of that Billing Period, after which the subscription and Right of Use end. However, if the Customer is not a consumer and a minimum commitment period or notice period has been agreed in the Agreement, termination takes effect at the end of that period.
3. 13.3.
   A subscription fee already paid for the current Billing Period will not be refunded, and the Customer may use the Service until the end of the paid Billing Period. This does not limit the Customer’s right of withdrawal under section 14.
4. 13.4.
   If the User joins a paid team under the Laki.ai Organization Customer Terms and the organisation pays for the User’s seat, the User’s personal subscription will, without separate termination, be set to end at the end of the current Billing Period, and a subscription fee already paid will not be refunded; in that case, a free trial will end immediately. This does not limit the Customer’s right of withdrawal under section 14.
5. 13.5.
   Section 8 also applies to the Service Provider’s right to terminate the subscription on notice or with immediate effect on the basis of a material breach and to discontinue providing the Service.

14.Right of Withdrawal and Consumer Protection Information

1. 14.1.
   If the Customer is a consumer within the meaning of the Finnish Consumer Protection Act, the Customer has the right to withdraw from the Agreement concerning the Service by notifying the Service Provider through the withdrawal function in the Service, using the withdrawal form, or by another unequivocal means no later than 14 days after entering into the Agreement, without having to give a reason for the withdrawal. Notice of withdrawal may be given using the withdrawal function in the subscription and payment information in the Service settings or by email to info@laki.ai, and the Customer will receive confirmation of receipt of the notice in a durable medium.
2. 14.2.
   By ordering and starting to use the Service, the Customer expressly requests that performance of the Service begin during the withdrawal period. The Customer accepts that if they exercise their right of withdrawal after making this request to begin performance, they must pay the Service Provider reasonable compensation for the Service performed before the notice of withdrawal was given, and that they lose their right of withdrawal once the Service has been fully performed following their request. This request and acceptance will be confirmed to the Customer in a durable medium.
3. 14.3.
   The reasonable compensation referred to in section 14.2 above is calculated as a proportion of the total price for the Billing Period according to the proportion of the Billing Period that has elapsed before the notice of withdrawal was given. If the total price for the Billing Period is excessive, the compensation is calculated on the basis of the market value of the Service performed before the notice of withdrawal was given.
4. 14.4.
   A Customer who is a consumer is not required to pay for the Service performed during the withdrawal period if the Service Provider has failed to give the Customer information about the right of withdrawal or the payment obligation referred to in section 14.2 above, or if performance of the Service began without the Customer’s express request.
5. 14.5.
   The Customer no longer has a right of withdrawal once the Service has been fully performed following the Customer’s request referred to in section 14.2 above and the Customer has been informed that there is no right of withdrawal in such a case.
6. 14.6.
   The Customer may give the notice of withdrawal referred to in section 14.1 above through the channels mentioned in section 14.1, through the channels under section 13.1, or by using the withdrawal form. As a result of the notice of withdrawal, the subscription ends, and the Customer is liable only for the reasonable compensation under sections 14.2 and 14.3; in all other respects, a subscription fee already paid will be refunded. The non-refund provision in section 13.3 does not apply to withdrawal under this section 14.
7. 14.7.
   The Agreement and/or these Terms between the Service Provider and a Customer who is a consumer do not in any way limit the Customer’s rights under mandatory consumer protection law or other mandatory law.
8. 14.8.
   Any dispute arising out of or relating to the Service, the Agreement, and/or these Terms between the Service Provider and a Customer who is a consumer that cannot be resolved by negotiation will be resolved in the ordinary courts. The Customer may also contact the Finnish Competition and Consumer Authority’s Consumer Advisory Services or refer the dispute to the Consumer Disputes Board. More information is available at: kuluttajariita.fi.

15.Contact Details

1. 15.1.
   The Service Provider’s contact details (for all contacts, including customer complaints):

   Helsinki AI Labs Oy (Business ID: 3296587-8)
   Email: info@laki.ai
   Address: Sompasaarenlaituri 4 B 46, 00540 Helsinki, Finland
   Telephone: 041 544 8849

16.Other Terms

1. 16.1.
   These Terms remain in force for as long as the Customer has a valid Agreement with the Service Provider.
2. 16.2.
   All provisions of the Agreement and/or these Terms that, by their nature, survive termination of the Agreement remain in force and binding after the Agreement, these Terms, and/or the Right of Use to the Service have ended. Such provisions include but are not limited to provisions concerning: i) intellectual property rights; ii) limitations of liability; and iii) governing law and dispute resolution.
3. 16.3.
   The Service Provider has the right to amend these Terms by notifying the User of the amendment by email, through the Service, or otherwise in a durable medium. The amendments take effect fifteen (15) days after notice of them. If the Service Provider has justified grounds (such as a legal obligation or protection against security breaches) not to observe that period, the amendments take effect when notice of them is given. The User accepts the amendments by continuing to use the Service.
4. 16.4.
   If there is any conflict or inconsistency between the Agreement, these Terms, and/or the Laki.ai General Terms of Use, the documents apply in the following order of precedence: i) the Agreement; ii) these Terms; and iii) the Laki.ai General Terms of Use. However, in the event of a conflict concerning the processing of personal data, the DPA included in the Agreement prevails over the other parts of the Agreement, these Terms, and the Laki.ai General Terms of Use.

These Terms were drawn up on 5 May 2026 and updated on 1 September 2026.